Top Ten Ways to Communicate and Connect with Employees

In the course of my consulting practice, I am called upon to conduct human resource audits.  The audits consist of confidential employee and owner surveys, one on one interviews, a written report and an oral presentation to the owners. 

One of the consistent complaints by employees in every human resource audit is the lack perceived lack of communication from the owners or top management.  On the surface, it would seem that the use e-mail, voice mail, intranet, internet, virtual workspaces, cell phones, blackberries would make communication a no-brainer.  However, the reality is that most employees feel more disconnected than ever.

It would seem that we are mistaking the constant noise of information for meaningful communication.  Here are some simple steps you can take to improve communication and make employees feel more connected.

1.   Ask for their opinion.

Employees want to share their ideas, but many are unsure how to approach the boss.  Relieve them of this burden by asking their opinion.

2.   Send a Monthly E-Mail to the Staff

      A monthly "state of the firm" e-mail is an easy and effective tool for communicating employees.  Topics can include project highlights, new employees, software tips & tricks.

3.   Quarterly Meeting

      Every 3 months take an hour to have an employee meeting.  The owners can talk about any topic they choose.  The history of the firm, plans for expansion, ideas for new services.  Be sure to include time for a question and answer.

4.   Announce New Projects

      Every new project should be announced to the entire firm e-mail.  Employees want to be kept informed by the company and not word of mouth.

5.   Project Presentations

      Allow employees to give project presentations to the company.  It keeps everyone informed and provides the opportunity for junior staff to improve their presentation skills.

6.   Provide In-House Seminars

      Employees want the opportunity to learn and improve their skills.  An in-house seminar allows everyone to hear the same information.  It is much more effective than send a select few employees out to an outside seminar.

7.   Do Something Just for Fun

      Whether it is the annual barbecue, museum tour or baseball game, employees appreciate the opportunity to socialize at a company-sponsored event.

8.   Recognize Employees Publicly

      Be sure to recognize outstanding achievements publicly.  Whether it is winning a new project, passing their licensing exam or winning a design award - be sure to recognize them in the monthly e-mail and quarterly meeting.

9.   Hold Annual Reviews on Time

      Nothing can make an employee feel more disconnected from the company than not having their annual review on time.  I know it is last on your list of favorite things to do - but do it anyway

10. Conduct a Human Resources Audit

      Employees appreciate the opportunity to express their concerns to an outside 3^rd party.  The mere fact that a company takes the time and makes the investment in a human resources audit goes a long way in improving the feeling of connection with the company.